2. Quality Management System 2.1. Periodic Management Processes 2.2. Groups 2.3. Relationships 2.4. Representation 2.5. Reviews 2.6. Quality Culture 2.7. Common Goals 2.8. PUKO (Education) 2.9. PUKO (R & D) 2.10. PUKO (Social) 2.11. PUKO (Managerial)